Case Study: How Arizona Palliative Home Care uses telehealth

Arizona Palliative Home Care’s use of the Avizia telehealth software platform has led to a 52% decrease in hospital re-admissions and a positive patient response to receiving virtual care.


Arizona Palliative Home Care, a service of Hospice of the Valley, offers people with late-stage chronic illness a way to remain at home with the support AZ Palliative Home Care Telemedicineof a team of medical professionals focused on improving quality of life. With pain and symptom management, these patients are less likely to need emergency care or hospitalization, which keeps them where they want to be – at home. By adding virtual visits to their workflow, AZPHC continues to improve clinical collaboration and lowered costs for patients and insurance providers.


AZPHC serves the growing number of late-stage chronically ill patients who aren’t ready for hospice services. Caring for patients who have an advanced terminal diagnosis with a prognosis of up to 24 months requires extensive planning, and precision care coordination and symptom management. AZPHC patients are commonly receiving curative treatments, have often had multiple hospitalizations, and may have physical, social, or emotional symptoms needing skilled intervention.

Rapid palliative patient growth, along with ongoing goals to improve quality metrics, led to significant challenges relating to scaling internal provider resources. It was becoming difficult to hire as many nurses and physicians as needed to meet demand. AZPHC needed a solution that would allow their current providers to be more efficient; to see more patients in the same amount of time, while actually improving the patient experience and outcomes.


Virtual care promised a high touch solution for patients that would allow AZPHC to manage costs through efficient provider utilization. It would also improve cost avoidance efforts through quicker response to patient care needs, integration of family into visit, and coordination with community providers.

“The solution needed to facilitate both scheduled and ad-hoc virtual visits allowing our physicians to extend their reach and see more patients on a daily basis. With the ever growing number of patients to the program, we needed a platform that would allow us to virtually scale our providers without negatively impacting the patient experience.”

Lee Ann Black, MSW, Development/Strategic Planning Director, Arizona Palliative Home Care

AZPHC researched the market and selected Avizia’s telehealth software to collaborate and connect with medical extenders and their patients in the home via secure messaging, voice, video and data sharing anytime, anywhere, and on any device in a virtual cloud.

“Coordination of care is essential to our services. Avizia connects our clinicians with patients and their families, and shares essential information with the patient’s primary care physician.”

Lee Ann Black, MSW, Development/Strategic Planning Director, Arizona Palliative Home Care

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