Case Studies

Case Study: Arizona Palliative Home Care – Telehealth for Late-Stage, Chronically Ill Patients

Arizona Palliative Home Care’s use of the Avizia telehealth software platform has led to a 52% decrease in hospital re-admissions and a positive patient response to receiving virtual care.


Arizona Palliative Home Care, a service of Hospice of the Valley, offers people with late-stage chronic illness a way to remain at home with the support of a team of medical professionals focused on improving quality of life. With pain and symptom management, these patients are less likely to need emergency care or hospitalization, which keeps them where they want to be – at home. By adding virtual visits to their workflow, AZPHC continues to improve clinical collaboration and lowered costs for patients and insurance providers.


AZPHC serves the growing number of late-stage chronically ill patients who aren’t ready for hospice services. Caring for patients who have an advanced terminal diagnosis with a prognosis of up to 24 months requires extensive planning, and precision care coordination and symptom management. AZPHC patients are commonly receiving curative treatments, have often had multiple hospitalizations, and may have physical, social, or emotional symptoms needing skilled intervention.

Rapid palliative patient growth, along with ongoing goals to improve quality metrics, led to significant challenges relating to scaling internal provider resources. It was becoming difficult to hire as many nurses and physicians as needed to meet demand. AZPHC needed a solution that would allow their current providers to be more efficient; to see more patients in the same amount of time, while actually improving the patient experience and outcomes.

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