Webinar: Answering the Call for Tele-Pediatric Care

Children’s Health System of Texas spearheads pediatric telehealth care from TeleNICU to school-based telemedicine programs.

Telemedicine programs focused on pediatric care are emerging across the globe. One such program is Children’s Health System of Texas. They have developed and are continuing to expand a statewide telemedicine network dedicated to providing comprehensive healthcare access to pediatric patients.


During this webinar, Avizia was joined by two telehealth program leaders from the Children’s Health System of Texas to explore their virtual care mission, how they operate their state-wide program, and what telemedicine services are currently provided to children and their families. We took a deep dive into school-based health telemedicine, and their innovative use of telehealth in the NICU.

Here are just a few of the key points made during the webinar. Watch the video above for the complete details.

  • Their telehealth (virtual care) mission is to make life better for children AND their families, wherever the live, work or play.
  • Operating and maintaining an effective telemedicine program often requires frequent, if not daily, management of end-points to ensure they are ready.
  • Their school-based telemedicine program includes 97 schools in both rural and urban communities. It was built by first understanding the patient base and needs, and tracking areas with a high volume of ER visits for non-urgent care.

Tamara Perry, BS-SLP, MA abt

Director, Telehealth Operations
Children’s Health System of Texas

Tamara Perry is the Director of Virtual Health Operations at Children’s Health System in Dallas, TX. Tamara has over 20 years of experience in communication and organization development. She has served as a national and international expert in the field of telemedicine; sharing her knowledge of telemedicine implementation, expansion and sustainability as a speaker at the American Telemedicine Association international conferences. Her work has been featured in the Hospitals & Health Networks’ Most Wired August 2016 issue, NRHA Rural Roads magazine and other publications. Her recent work includes directing the development of virtual health solutions ranging from school based telehealth programs throughout the DFW Metroplex to virtual visit kiosks in retail locations.

Mitch Hall
Manager, Virtual Health and Innovation
Children’s Health System of Texas

Mitch Hall is the Manager of Virtual Health and Innovation at Children’s Health System of Texas in Dallas, Texas. Children’s Health, one of the top five pediatric hospitals in the country, uses cutting-edge technology to reach children wherever they live, work, and play throughout the State of Texas.

Since 2013, Mitch has been part of a team of professionals from throughout Children’s Health dedicated to the concept of launching ground-breaking telemedicine programs. In the same year, Children’s Health launched its TeleNICU service, the state’s first dedicated neonatal telemedicine service. TeleNICU enables level IV neonatologists at Children’s Health to virtually examine newborns in distant-site NICUs. TeleNICU is now present in 11 hospitals throughout Texas. Simultaneously, the team launched a small “TeleSchool” pilot in partnership with two local schools; today, Children’s TeleSchool program is present in 97 schools throughout the DFW Metroplex. In addition, in August 2015, Children’s Health launched its TeleER program, which provides interactive consultations on critically-ill children for purposes of stabilization and evaluation for transport by UT Southwestern Pediatric Emergency Medicine physicians. This service is now present in nine hospitals throughout Texas.

After almost 20 years at Southwest Airlines as a Technical and Operations Manager, Mitch transitioned to Children’s Health in 2012 as the Manager of Telecommunications in IT. Mitch has an extensive background in operations management and technical program evaluation, and a stellar commitment to
excellent customer service/engagement. These skills have proven to be a key component of the design, implementation, and management of these innovative programs being pioneered by Children’s Health.