You just ordered your new telemedicine cart… now what?
Deployment delays mean you aren’t recognizing ROI and your patients can’t access life-saving specialists. Avoid surprises and guesswork with support from Avizia.
From coordinating the necessary steps to prepare your site, to assembling and configuring new devices, Avizia ensures that your telemedicine carts deliver the best possible experience from the moment they arrive. All services are performed by Avizia certified technicians to guarantee the quality and your satisfaction.
Register to Video Infrastructure
Avizia offers world-class maintenance and technical support services to guarantee the future of your telehealth investment and to ensure mission-critical devices are always ready to use. Our experienced product engineers and software experts provide comprehensive services exclusively to Avizia Core and Avizia Core Plus customers.
|Services Provided||Avizia Core||Avizia Core Plus|
|Response Service Levels||30 min. – 1 Business Day||30 min.|
|Email & Phone Support||24/7*||24/7|
|Part Replacement Delivery**||Next Business Day||Next Business Day|
|On-Site Part Replacement***||Per Incident Charge||Included|
|Annual Checkup & Maintenance||Per Visit Charge||1 x Year|
|Managed Fleet Monitoring||Monthly Fee****||Monthly Fee***|
*Non-urgent inquiries are addressed during standard business hours (8am-6pm Eastern) and national holidays observed.
**Parts are shipped within 24 hours for U.S. customers and 3 business days for international customers.
***Available in the Continental U.S. Services will be scheduled in conjunction with replacement part delivery.
****Managed Fleet Monitoring service are billed annually.